At the beginning of the year when I got home from trips, I found myself talking to friends and family on the phone about these travel experiences and rating the quality of the airport. When you get delayed, it seems to overtake your travel experience and every little detail (or nuisance) stands out.
I started to keep track of airports and rank them on five criteria: cleanliness, food, proximity to coffee, availability of outlets and if there is free wireless Internet. The overall conclusion is that airports in mid-size cities have invested the most in great airports, and bigger & smaller cities have a long way to go.
One thing to keep in mind is I usually travel American Airlines, so these ratings might be biased to the American Airlines terminals and reflect the quality there.
✓ = yes
~ = iffy
No: n/a
Some overall notes
Airport Ratings
AIRPORT
|
Cleanliness
|
Food
|
Proximity to
Starbucks or other good coffee shop
|
Availability of
outlets
|
Free Wifi?
|
ORD
Chicago O’Hare
|
✓
|
✓ |
✓
|
~
|
No
|
O'Hare is huge and generally, a pretty clean and safe airport. Outlets in mass have not been installed yet, but hopefully in the next few years some improvements are made. McDonald's and Starbucks locations are pretty frequent, Frontera Grill has some fabulous Mexican food and there are great food courts after security. |
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MDW
Chicago Midway
|
~
|
~
|
✓
|
~
|
No
|
Midway is Chicago's second-tier airport, and its ratings probably how that :). |
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LGA
New York LaGuardia
|
~
|
~
|
~
|
||
DEN
Denver
|
✓
|
✓
|
✓
|
✓
|
✓
|
SEA
Seattle
|
✓
|
✓
|
✓
|
✓
|
✓
|
Seattle was another impressive airport, and the wifi was fabulous. |
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MSP
Minneapolis-St. Paul
|
✓
|
✓
|
✓
|
~
|
✓
|
I wasn't in MSP for a ton of time, but everything about it was up to par. |
|||||
DFW
Dallas
|
✓
|
✓
|
✓
|
✓
|
✓
|
For being in a conservative city, Dallas has a pretty progressive airport. I've never had connectivity issues with the wifi, but the most difficult part of this airport is its huge size and using the tram to get to the right gate on time. Best gate = Gate D. I even had the airport tweet back at me when I shared my experience on Twitter about this pleasant experience! |
|||||
PHL
Philadelphia
|
✓
|
✓
|
✓
|
~
|
|
The Philadelphia airport was very impressive, especially because of the upscale shopping. Great experience here! |
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STL
St. Louis
|
No
|
||||
I really don't like the St. Louis Airport. It feels grungy, but does have a lot of quick-service restaurants (QSRs) and fast food. Parking is fairly easy when you drive there. |
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MCI
Kansas City
|
✓
|
~
|
~
|
~
|
✓
|
The KC airport is a circle and has security lines based on the gate you are going to, so the lines are pretty short. The wifi works well, but there is minimal food so pack accordingly. |
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SDI
San Diego
|
~
|
~
|
✓
|
~
|
No
|
I've spent a lot of time here in and out of Project Mexico trips, and it's another one that gets the job done. It hasn't been redone in awhile (at least at the gate I've been around), but there is coffee around and everything else is just okay. |
|||||
SFO
San Francisco
|
✓
|
✓
|
✓
|
✓
|
Yes
|
DTW
Detroit
|
~
|
CDRs- casual restaurants
|
✓
|
✓
|
✓
|
Detroit is known for having a large Delta hub, but the American gate was nice as well. It was recently redone and is fairly clean, but in my two-day trips there, I've gone into bathrooms where soap has not been refilled in 24 hours. |
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BDL
Hartford
|
✓
|
~
|
✓
|
~
|
Yes
|
I've spent a lot of time in this airport for work, and being a smaller establishment, it gets the job done. There are only a few restaurants (The Black Bear Saloon is the popular one), but enough coffee to get by. The WiFi works in some spots but is faulty in others. |
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CLT
Charlotte
|
|||||
For being Charlotte, North Carolina- a fairly mid-sized city, this was an incredibly busy airport. I flew US Airways here, but on a 15-minute connection and switching terminals, I walked by three Starbucks and plenty of shopping…and noticed the chairs are incredibly comfortable. Outlets were a rarity, but WiFi is free and easily accessible. Naturally because it's the South, I was surprised to see bathroom attendants too, making the bathrooms even more clean and a pleasant experience. |
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ATL
Atlanta
|
✓
|
✓
|
✓
|
~
|
|
Atlanta was pretty difficult to navigate with a variety of tram stops to get you across far distances, but no sign to tell you how far baggage claim actually is and if you need to get on the tram. Some terminals had better restaurants than others, there is plenty of coffee around and the bathrooms were high quality. |
MKE
Milwaukee |
|||||
Without flying out of MKE, I learned it was easy and quick to get in and out of there when we dropped my sister off as she flew back to Nashville. The parking "cell phone lot" was a garage that connected right to the airport door, and we walked on in and had a nice, sit-down lunch. Regardless, I still looked at it from the lens of the five criteria. |
COU
Columbia, Mo. |
~
|
~
|
No
|
✓
| |
Columbia Regional Airport has been a pretty big joke in my four years in college at Mizzou. At least it's up and running! |